We currently ship to Cairo, Alexandria and the Red Sea (Hurghada, Gouna). Please contact us at info@nillens.com if you would like to inquire about delivery to other locations in Egypt.

We accept online credit cards payments through our partner Paymob. We also accept cash on delivery.

We send out orders within within 1-2 business days of receiving them. If you live in Cairo you should expect to receive your order 1-3 days after you place it. If you're in Egypt but outside Cairo, expect delivery within 4-6 business days. If there will be a delay in the order, you will be alerted by phone or email as soon as we receive your order notification. Once your order is sent out, you will receive a confirmation email or phone call.

If you'd like to cancel an order that you made online, please email us at info@nillens.com an hour within placing your order and we'll do our best to cancel it before it is sent. 

Our website includes most of our items. However, we do have limited edition collections that are not shown on our website as they are only available at our store. To receive news about our limited edition collections, sign up for our e-newsletter!

We are unable to offer international shipping on orders placed through our website. Please contact us at info@nillens.com for more information on international shipping.

Returns and Exchanges

Customer satisfaction is very important to us. If you are not happy with your order, please contact us for a refund or exchange within 14 days of receiving your order.

There are two ways your online order can be returned:

1. Free in-person returns: Simply stop by one of our branches during business hours to drop off or exchange your return and receive your refund immediately.

2. Return by courier: Please contact us at info@nillens.com to initiate a return by courier. Return rate will depend on location, and will be calculated once your return is requested.

Sales and Promotions

Yes! We have two large sales a year and several promotions throughout the year. The best way to keep informed is by following us on instagram and Facebook, and signing up for our newsletter (link at the bottom of this page). 

If a product you are looking for is sold out or not available in a desired color, it is very likely that we will create it again! Follow us on social media for updates on restocks of items and new styles that become available.

Bedding Guide

All our bedding is machine washable. For details, see our care instructions.

We know how confusing these terms can be, so we've put together a short guide to bedding fabrics for you. Find it here.

The size the bedding you'd want to buy depends on your mattress size. Find a complete size guide here.