FAQs

Ordering Online


How do I place an order?

Follow the instructions here to place an order through www.nillens.com. You can also email us at info@nillens.com to place an order by email if you prefer ordering that way. 

How can I pay for an order placed online?

We currently only accept cash on delivery.

Once I place an order, when can I expect to receive it?

We send out most in-stock items within one day of receiving the order. If you live in Cairo you should expect to receive your order the day after you place it. If you're outside Cairo, expect delivery within 72 hours. If there will be a delay in the order, you will be alerted by phone or email as soon as we receive your order notification. Once your order is sent out, you will receive a confirmation email or phone call.

Are all of your products available on your website?

Our website includes most of our items. However, we do have limited edition collections that are not shown on our website as they are only available at our store. To receive news about our limited edition collections, sign up for our e-newsletter!

Do you ship internationally?

Contact us directly and we will sort out shipping anywhere in the world. We will email a quote for the shipping cost which is based on weight and destination.

What is your return policy for online orders?

Customer satisfaction is very important to us. If you are not happy, please contact us within 14 days of receiving your order and we will do our best to correct the situation.

 

Gift Registries

Do you have a gift registry?

Yes! We do have a gift registry. Visit our registry page to learn more!


Staying Informed About nillens

How can I find out about events you do?

To stay up to date with our news and events, and receive special offers, sign up for our e-newsletter.

Once a product is sold out, will it ever be created again?

If a product you are looking for is sold out or not available in a desired color, it is very likely that we will create it again! Join our mailing list for updates on restocks of items and new styles that become available.

 

Bedding Guide

How do I take proper care of my linens?

All our bedding is machine washable. For details, see our care instructions.

What exactly do thread count and weave mean?

We know how confusing these terms can be, so we've put together a short guide to bedding fabrics for you. Find it here.

How do I know what size to buy?

The size the bedding you'd want to buy depends on your mattress size. Find a complete size guide here.

 

If there's anything we've missed or if you have further questions, please contact us at info@nillens.com.